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Customer Support

Find answers to common questions below

General Questions

  • Is the installation difficult?
  • Do I have to pay for future updates?
  • How do I download future updates?
  • What Metatrader version do I need?
  • Can I get the source code of the product?
  • Can I run these indicators/EAs on Mac OSX?
  • Do you offer discounts?
  • Do you offer discounts for mql5.com purchases?
  • Do you offer demos or trials?

Licensing Questions

  • How is licensing performed?
  • What does a license include?
  • Can I trade from several computers?
  • Can I trade from several accounts?
  • Do you need my broker account details?
  • What about purchases made in mql5.com?
  • How do I download a tool from mql5.com again?

Indicators

  • Which are the best parameters?
  • I want to trade M1, M5 and M15!
  • Does it work on renko charts?
  • Does it work on offline mode?
  • Does it implement alerts?
  • How do I configure mail alerts?

Expert Advisors

  • How does the trailing-stop work?
  • What account leverage do I need?
  • I want to make 100% per month!
  • How can I change the order comments?
  • What is the magic number?
  • What is the slippage?

Troubleshooting Indicators

  • The indicator does not work!
  • I don't see the indicator listed on MT4
  • The indicator loads but displays nothing
  • The indicator is missing functionality
  • The indicator crashes my metatrader platform!
  • I get a "DLL not allowed" error!
  • I get a license denied error!

Troubleshooting Expert Advisors

  • The EA does not work!
  • I don't see the EA listed in MT4
  • I don't see a smiling face on the chart
  • The EA loads but displays nothing
  • I get a "DLL not allowed" error!
  • The EA is not placing trades
  • I get a license denied error!
  • The EA does not run in the Strategy Tester

Orders and Delivery

  • How are orders delivered?
  • How long does delivery take?
  • I did not receive my download link!
  • I lost my download link(s)

Payments and Refunds

  • What payment methods are accepted?
  • How do I ask for a refund?
  • What can I do out of the refund guarantee?
  • My payment has been declined
  • Can I refund a purchase made in mql5.com?

Can’t find the answer to your question? We are happy to help.

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